Terms and Conditions of Booking

These Terms and Conditions («Terms») govern the booking and stay at Napulè Apartment, located at Via Example 123, 80100 Napoli, Italia. By completing a booking, the guest («Guest» or «you») confirms that they have read, understood and fully accepted these Terms.

1. Subject matter and formation of contract

The accommodation contract covers the provision of room(s) for the period and under the conditions set out in the booking confirmation. The contract is formed when the accommodation accepts the booking and receives payment of the deposit (or full amount where applicable) as indicated on the website. Confirmation is sent by email and, together with these Terms, constitutes evidence of the contract.

2. Prices and payment

2.1 Price composition

Prices are per room per night unless otherwise stated. They include the services described for the room (e.g. breakfast, Wi‑Fi, linen) where applicable. Tourist tax is not included and must be paid separately (see section 6).

2.2 Deposit and balance

• Deposit: at the time of booking, a deposit of 30% of the total stay is required. The booking is confirmed only after payment of the deposit (or full amount for single-payment bookings).
• Balance: the remaining 70% (balance) must be paid no later than 15 days before the check-in date. We will send reminders with a link to pay the balance. If the balance is not paid by the due date, the booking may be cancelled without refund of the deposit already paid.

Payments are processed securely via Stripe (credit/debit cards). We do not store card details; transactions are handled in accordance with applicable PCI standards.

3. Cancellation and refund policy

The following rules apply to cancellations by the Guest. The reference date and time are those of check-in (first day of stay) in the accommodation’s time zone.

• More than 15 days before check-in: full refund (100%): both the deposit already paid and the balance (if already paid) are refunded. The refund is made to the same payment method used, within the technical times of the payment network (typically 5–10 business days).
• Within 15 days of check-in but more than 48 hours before check-in: partial refund: only the balance (70%) is refunded if already paid. The deposit (30%) is non-refundable and is retained by the accommodation as compensation.
• Within 48 hours of check-in: no refund. In case of no-show, no refund is due.

To request cancellation, the Guest must use the options in their account area or contact the accommodation in writing (info@napuleapartment.it). The date of receipt of the cancellation request determines which rule applies. Any change of dates or reduction of nights is treated, unless otherwise agreed, as partial or full cancellation and subject to the same rules.

If the accommodation cancels due to force majeure or supervening impossibility, it will refund all amounts already paid or offer alternative dates, unless otherwise agreed.

4. Check-in and check-out

• Check-in: from 14:00 to 20:00. Late arrivals may be arranged by prior arrangement (+39 342 334 7947, info@napuleapartment.it).
• Check-out: by 10:00. The Guest must vacate the room and leave it tidy; unauthorised late check-out may result in additional charges.

On arrival, a valid ID (identity card, passport or driving licence) must be shown for guest registration as required by law (local and national regulations).

5. Pets

Pets are allowed by prior arrangement and in accordance with the accommodation’s rules (maximum number, size, behaviour). A supplement per pet per night applies as indicated at the time of booking. The Guest is responsible for any damage or disturbance caused by pets and agrees to comply with the conditions communicated (e.g. not leaving pets unattended in the room, use of leash in common areas where required).

6. Tourist tax

Tourist tax (municipal accommodation tax) is a mandatory local levy and is not included in the room price. The amount, methods and exemptions are set by the relevant municipality. For our accommodation, in accordance with applicable rules:

• The amount is €2.00 per person per night (unless the municipality changes it).
• It applies for a maximum of 10 consecutive nights.
• Exemptions under current law typically include minors up to a certain age (often up to 14, depending on the municipality) and other categories (e.g. companions of persons with disabilities, residents). The Guest is responsible for checking exemptions and providing documentation if required.

Tourist tax must be paid separately (on site or via payment link sent by the accommodation) as indicated in the booking confirmation.

7. House rules and liability

• Smoking is prohibited indoors; where allowed, only in designated areas.
• Quiet hours at night and consideration for other guests are required.
• Events, parties or use of the property for purposes other than accommodation must be authorised in advance.
• The Guest is liable for damage to the property, equipment or other guests during the stay and agrees to compensate in accordance with civil liability principles.
• The accommodation is not liable for valuables, documents or cash not stored in the safe (where available). We recommend not leaving valuables unattended in the room.

8. Privacy and personal data

Personal data are processed in accordance with the GDPR and Italian privacy law. For details on data collected, purposes, rights and contacts, see our Privacy Policy.

9. Governing law and jurisdiction

Italian law applies to all matters not expressly covered by these Terms. Any dispute shall be subject to the courts of the place where the accommodation is located (Naples), without prejudice to any mandatory consumer protection jurisdiction in favour of the Guest.

10. Changes and contact

We may update these Terms; the conditions that apply are those in force at the date of formation of the contract. For questions, changes or assistance: info@napuleapartment.it, tel. +39 342 334 7947, address Via Example 123, 80100 Napoli, Italia.